MyNovel help: Remote assistance / ask a technician

Help index

Ask a technician for help

If you are struggling to install or run the software, please ask a technician to remotely assist you .

Further information:
How do I install MyNovel?
Remote assistance
Frequently asked questions
Getting started
The welcome page

Working with plug-ins

Want to know what plug-ins are available and how to install them?

Are you a software developer who wishes to write a plug-in for MyNovel?

Watch a video tutorial

Watch a video tutorial about:
Remote assistance / ask a technician

Ask for remote assistance

If you are struggling to install or run MyNovel or experiencing any issue running the software, please don't hesitate to ask us for remote assistance. This service is free.

At your invitation, a MyNovel technician can visit your computer (via the internet) to fix any problems you are having with the software.

We provide this service using Simple Help, which enables us (at your invitation and under your control) to remotely access and control your computer and get MyNovel properly installed and running for you.

The service session is under your control. You can terminate it at any point. You will be able to text-chat with the technician during the support session.

Request remote support

Please note this is not a 24-hour service. If you do not get an initial response, please contact us to arrange an appointment. Please note we are based in the United Kingdom. We do, however, operate outside ordinary UK working hours in order to support customers in other time zones.